Terms and conditions

The website www.mestizostore.com is owned by HOUSE GENERAL STORE SL, with NIF B87150454, with registered office at Calle Piamonte 4, 28004 Madrid (hereinafter, MESTIZO STORE).

Our Customer Service email address is e-shop@mestizostore.com where you can go at any time and we will be available to assist you as soon as possible.

No. 2 | OBJECT AND SCOPE OF APPLICATION

2.1 | The General Terms and Conditions of Contract of MESTIZO STORE described below define the rights and obligations within the framework of the website and in commercial transactions between www.mestizostore.com and its users.

2.2 | PLEASE READ THESE GENERAL CONTRACTUAL CONDITIONS AND ALL MESTIZO STORE POLICIES, including the Privacy Policy and Legal Notice, CAREFULLY before using the services offered by MESTIZO STORE.

2.3 | Simply browsing this platform, as well as using the e-commerce services offered, implies acceptance of each of the established conditions at all times.

No. 3 | INFORMATION PROVIDED ON OUR WEBSITE

3.1 | These General Terms and Conditions define the rights and obligations within the framework of the website in the relationships between MESTIZO STORE and its users.

3.2 | We reserve the right to modify the General Terms and Conditions. Any new version of these will be indicated in advance.

3.3 | In the event that any of the terms of the General Contract Conditions are declared illegal or unenforceable by a judicial decision, the other provisions will remain in force.

No. 4 | SECURITY MEASURES AND PROTECTION OF PERSONAL DATA

4.1 | The website mestizostore.com is protected with security systems and complies with all legal measures provided for the security of the systems and the data stored therein.

4.2 | MESTIZO STORE complies with all the principles and obligations established in Organic Law 15/1999, of December 13, on the Protection of Personal Data, and Royal Decree 1720/2007, which implements said Law. We guarantee the confidentiality of the personal information that the user provides to us through registration on our website. For more information, please read the “Privacy Policy”.

No. 5 | SERVICE DESCRIPTION

5.1 | MESTIZO STORE reserves the right to review and update the content of its website.

5.2 | Users must guarantee and are solely responsible for having the necessary legal capacity to enter into contracts. Only fully legally competent individuals may purchase from mestizostore.com.

5.3 | Users who register on the mestizostore.com website guarantee and are responsible for the accuracy of the information provided. If any falsification is detected in the information used to process a product purchase, appropriate legal action will be taken.

5.4 | The purchase process is detailed below:

1. 1. | A user who wants to buy on the MESTIZO STORE website must first register by creating a user account.
   2. | The information you will need to provide for registration is: name, surname, billing address, email address, telephone number, NIF (Spanish tax identification number), username, password.
   3. | Once the user is registered, they will be able to browse and locate the article that interests them within the categories and subcategories provided on the website or by using the search engine.
   4. | Once the item, its characteristics and the desired quantity have been selected, you must "Add to cart".
   5. | Once the order is complete, check the contents of the “Cart” to ensure they are correct and press “Continue”.
   6. If you haven't logged in with your username, you can do so now with your username and password if you are already registered on our website. If you are not registered, you will need to register by entering the requested personal information.
   7. Next, you must select the type of shipping you want, either "store pickup" or "delivery to my home" and fill in the requested shipping information: shipping address and telephone number.
   8. | Check with the “order summary” that all the data entered and saved (order, customer data, shipping data, final price) is correct and then click “Finish and Pay”.

5.5 | If, once the order has been confirmed, you wish to make any changes to the information provided for the purchase, you can contact us at our email address contacto@mestizostore.com or on our customer service phone number 91 795 88 99.

5.6 | If a product has been ordered and payment has already been processed, but the product is no longer available or out of stock, a full refund of the order amount, or the portion corresponding to the product in question, along with any applicable shipping costs, will be issued to the bank account specified by the customer for this purpose. The customer will be notified of the refund process via email. Under no circumstances will the customer be entitled to any compensation, discounts, or other benefits as a result of this situation.

5.7 | If you are a professional in the sector (architects or interior designers) you can contact us directly at our email address contacto@mestizostore.com.

5.8 | When the customer clicks on the “Finish and pay” button when placing the order, they are fully and unreservedly accepting the entire content of these General Terms and Conditions of Contract, and the user may print a copy of them.

5.9 | Once the customer has made the payment, it will be processed through a secure bank payment gateway.
The data stored by MESTIZO STORE constitutes proof of all transactions between mestizostore.com and its customers. Customers will automatically receive an email confirming their order has been registered upon receipt of payment confirmation.
If your order is large, we will contact you directly by email or phone to manage and plan the delivery.
Contractual information will be provided to customers before they receive the purchased products. This information may be extracted and saved by the customers. Contractual information is presented in Spanish.

No. 6 | REGISTRATION REQUIREMENT

6.1 | The account at MESTIZO STORE can be created in the name of an individual or a company.

6.2 | To create an account and use the services, you must have the legal capacity to enter into a contract. The services are not available to individuals under 18 years of age. Therefore, if the user does not meet the requirements set out in this section, they should not use the services.

6.3 | MESTIZO STORE reserves the right to deny registration or use of the website temporarily or permanently to any person.

No. 7 | SERVICE PRICES

7.1 | The prices of the products offered on the platform are indicated with all taxes included.

7.2 | MESTIZO STORE reserves the right to modify prices at any time; however, products will be billed based on the rates in effect at the time the order is placed. MESTIZO STORE also reserves the right to refuse any order for legally permissible reasons.

No. 8 | PAYMENT METHODS

8.1 | Accepted payment methods: payment card or bank transfer.

8.2 | The payment cards accepted for ordering goods are: Visa, Visa Electron, MasterCard, or PayPal. For card payments, we will send a debit request to your bank; the amount will not be debited from your account until we receive authorization from the bank. The debit processing time will depend on the rules applied to your payment method. In the event of a bank rejection, the order will be automatically canceled, and the customer will be notified.

8.3 | By selecting the payment method via bank transfer, the customer accepts and undertakes to make the transfer within 72 hours, after which, if proof of payment has not been received, the order will be automatically cancelled and the customer will be informed.
If we receive proof of payment within the specified timeframe, we will send you an email confirming your order within 24 hours of confirming your product request and payment. If you do not receive this email, please contact our customer service department by email at e-shop@mestizostore.com or by phone at +34 91 795 88 99.

8.4 | If a customer is unduly charged for a purchase without MESTIZO STORE verifying the corresponding bank card identification, and without any bad faith on the part of the customer, in which case the customer should financially compensate MESTIZO STORE for the damage caused, MESTIZO STORE may demand the immediate cancellation of the charge by sending an email. The corresponding amount must be refunded immediately, within a maximum of 7 days if a debit card or PayPal was used, and before the end of the corresponding month if a credit card was used.

No. 9 | PRODUCT DELIVERY

MESTIZO STORE ships to all national territory (Spain).
After the order is dispatched, an invoice will be issued online indicating the transport costs separately and the VAT.

9.1 | Place and method of delivery

· 9.1.1 | “Delivery to the home or address provided”:

1. The products will be sent to the shipping address that the customer has indicated during the order process.
2. Deliveries are notified to the customer via email and a tracking code will be provided along with a link to the courier company, where you can check the status of your order.
3. In order to optimize delivery, we ask the customer to provide an address where the order can be delivered during normal business hours.

Delivery to the home or address provided has additional costs (see section 'Delivery time and costs').

· 9.1.2 | “In-store pickup”:

1. When your order is available for collection at our store at Calle Piamonte 4, 28004 Madrid, we will inform you by email.
2. To collect the product, you must present the order number and ID of the person collecting it.
3. In-store pickup has no additional costs.

9.2 | Delivery time and costs

· 9.2.1 | “Delivery to the home or address provided”:
Delivery time will depend on the shipping location. You can check the order status using the tracking code received in your shipping confirmation email.
Delivery times are calculated based on the supplier's delivery time and the preparation and shipping time. These times vary depending on the destination and do not include holidays or weekends.
Each delivery is considered to have been made from the moment the transport company makes the product available to the customer, which is materialized through the control system used by the transport company that can be consulted by the customer with the tracking code.

· 9.2.2 | “In-store pickup”:
The order will be available within approximately 72 hours. Once it is available, the customer will be notified by email and will have a maximum of 14 days from the date of the confirmation email to collect it.
If the product is not collected within the indicated period, the customer will be notified and the order will be cancelled, with the payment being refunded to the customer.

9.3 | Issues to consider at the time of delivery

9.3.1 | It is the sole responsibility of the product recipient to inspect shipments upon arrival, note any issues, and file any claims they deem necessary. They may even refuse the package if it appears to have been opened or shows clear signs of damage. These observations or claims must be sent to MESTIZO STORE within 24 hours of receipt via email to contacto@mestizostore.com or by calling customer service at +34 91 795 88 99.
MESTIZO STORE undertakes to replace, as soon as possible and at no cost, the product damaged due to causes beyond the buyer's control.

· 9.3.2 | MESTIZO STORE will send by email, once the order is received from the customer, a quality survey about the purchase process, shipping, communication and quality of the order receipt, which the customer must answer.

· 9.4 | Lost packages

If, after 10 business days from the shipment of the package, the customer has not received any news about their order, the customer should contact MESTIZO STORE by email at e-shop@mestizostore.com or by phone at customer service number 91 795 88 99 indicating that they have not yet received their order, even though they have received the email confirming its departure from our warehouses.
Customer Service will conduct an investigation and inform the customer by email.

No. 10 | WITHDRAWAL AND RETURN

10.1 | In relation to all products sold, the customer may exercise their right of withdrawal and return the product within 14 calendar days from the date of receipt of the product by the customer.

10.2 | To make a return, the customer must send a package containing the following within a maximum of 14 calendar days:
· Items in their original packaging.
· The return order, inside the package.
• The document with the return address.

10.3 | The customer may not exercise their right of withdrawal from the purchased product when it has been made according to the customer's specific specifications and has been manufactured in a personalized way.

10.4 | Once the package has been received and it has been verified that the returned products are in perfect condition, the refund procedure will be carried out for the amounts corresponding to the returned products.
We will reimburse all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer) without undue delay and in any event no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
We will process the refund using the same payment method you used for the initial transaction, bank account or PayPal account, as soon as possible.

No. 11 | CANCELLATION FROM REGISTRATION

11.1 | The user can unsubscribe from their account registration whenever they wish.

11.2 | If any order had been placed prior to the account closure, it will continue to be processed and delivered according to the established conditions. Under no circumstances will the account closure imply the cancellation of any purchase already made.

11.3 | Upon termination of the relationship with MESTIZO STORE, the user is guaranteed that the information collected during the commercial relationship will be cancelled and not accessible to third parties.

11.4 | The terms and conditions of the clauses on tariffs, limitation of liability and responsibilities and applicable law will survive beyond this contract.

No. 12 | SECURITY AND PRIVACY MEASURES

12.1 | MESTIZO STORE is protected with security systems and complies with all legal measures provided for the security of the systems and the data stored therein.

12.2 | MESTIZO STORE complies with all obligations established in data protection law to guarantee the security and confidentiality of information. You can read our “Privacy Policy”.

No. 13 | RESPONSIBILITIES AND APPLICABLE LAW

13.1 | Subject to the provisions of the preceding paragraphs, MESTIZO STORE's liability under these general conditions shall not exceed an amount equal to the sums paid or payable after the transaction that is the origin of such liability, whatever the cause or form of the action in question.
MESTIZO STORE may not be held responsible for non-compliance with the signed contract in the event of stock depletion or unavailability of the product, force majeure, interruption of activity or total or partial strike, especially of postal services and means of transport or communications, floods or fire.

13.2 | In the event of a dispute, the customer may first contact MESTIZO STORE to attempt an amicable resolution. Failing that, the courts of the customer's place of residence shall have exclusive jurisdiction, regardless of the delivery location and accepted payment methods.
These General Terms and Conditions of Contract in Spanish shall be executed and interpreted in accordance with Spanish law, to which the parties expressly submit.